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Privacy Policy

Last updated: October 1, 2026

1. Information We Collect

When you submit an inquiry, dealer application, or custom design request through our website, we collect personal information you voluntarily provide, including your name, company, email address, phone number, location, project details, and your SMS opt-in consent status. This information is used solely to respond to your request, connect you with a certified dealer, and deliver our products and services. Our SMS Terms and Conditions appear in Section 11 below.

2. How We Use Your Information

We use Google Analytics to understand which pages visitors use and improve the website. Google may process device and browser information, page visits, and cookie identifiers. We do not send your inquiry text, contact fields, Studio selections, or page query strings to analytics. Analytics is disabled when your browser sends Global Privacy Control or Do Not Track. See Google’s privacy policy for details.

We use the information you provide to:

  • Respond to your inquiries and connect you with a local dealer
  • Process dealer applications and custom design requests
  • Send informational text messages about your inquiry, dealer referral, order, or project, only if you have opted in
  • Improve our services and website experience
  • Comply with legal obligations

3. SMS / Text Message Communications

If you check the optional "Opt-in for SMS" box on one of our forms, you consent to receive informational text messages from Custom Glass Window Films at the phone number you provided, such as replies to your inquiry, dealer referrals, order and project updates, and appointment reminders. Checking the box is not required to submit a form, and consent is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply. Text HELP for help, or call (239) 610-0020 or email office@customglassfilm.com. Text STOP or CANCEL to opt out at any time. Carriers are not liable for delayed or undelivered messages.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. If you ask to be connected with a dealer, we share your contact information with an authorized dealer in our network solely for the purpose of fulfilling that request. Dealers are required to handle your data responsibly and in accordance with applicable privacy laws. Your SMS opt-in consent and phone number are never shared with dealers or anyone else for marketing purposes (see Section 5).

5. Explicit Non-Sharing of Information

Custom Glass Window Films is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not share, sell, rent, distribute, or trade your personal data to third parties unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared or sold with third parties for marketing purposes. No mobile opt-in or text message consent will be shared with third parties or affiliates.

6. Opt-Out Instructions

If you no longer wish to receive text messages from us, you can opt out at any time by texting STOP or CANCEL to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list, and you will no longer receive further text communications from us.

7. Data Security and Protection

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect it from unauthorized access, use, alteration, or disclosure. However, no data transmission over the internet or mobile networks can be guaranteed to be 100% secure.

8. Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, please contact us at office@customglassfilm.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. By continuing to use our services after changes are posted, you agree to the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Custom Glass Window Films

Naples, FL

Phone: (239) 610-0020

Email: office@customglassfilm.com

11. SMS Terms and Conditions

Effective Date: September 24, 2026

By signing up for text messages, you agree to receive informational messages (replies to your inquiry, dealer referrals, order and project updates, and appointment reminders) from Custom Glass Window Films at the number provided. Message frequency varies. Msg & data rates may apply. Text HELP for help, or call (239) 610-0020 or email us at office@customglassfilm.com to reach our office. Text STOP or CANCEL to opt out at any time.

  • Opting in is optional and is not a condition of purchasing any goods or services.
  • Carriers are not liable for delayed or undelivered messages.
  • Your information is handled as described in this Privacy Policy, including Sections 5 (Explicit Non-Sharing of Information) and 6 (Opt-Out Instructions) above.